Refund policy

* Black Friday sale items are available for store credit & exchanges only, no refunds. Refunds not accepted during flash sales.

All Clearance Items are Final Sale

All custom alterations are Final Sale

DOMESTIC:

Exchanges: Free Exchanges on domestic orders for new unworn product only within 20 days of receiving. Please email [email protected] with your order number.

Refunds: Please email us with your order # and our team will issue a flat $5 invoice for a return label for domestic orders within 20 days of new unworn product. Final sale products do not qualify for returns: bikini bottoms with the hygienic sticker removed, No Slip Kits, face covers and custom alterations. We reserve the right to determine if the piece shows signs of wear (ie. smell, stains, powders, deodorant, makeup, and pet hair etc). We are not responsible for returns sent on your behalf.

We can only process returns if we have the items delivered and processed by our team successfully. We recommend requesting a return label issued by our team to avoid delivery errors or delays. New unworn product only, worn damaged items will be sent back to original sender as final sale. Please email [email protected] with your order number and we will initiate the process with a $5 invoice for your return label. Once received in new condition, we process your refund within 1-2 weeks.

INTERNATIONAL:

International returns and exchanges can be initiated with a postmark date before the 20 day window. International labels not covered by Merkanos. Please note that this item is a return on all forms or custom charges may apply.

Return to: Merkanos, 3300 NW 41st St, Miami, FL 33142 *Returns on sale item depends on sale and will be stated on product page during sale if returns do not qualify

**Black Friday Items are not eligible for refunds, exchanges only. Due to high volume, shipping delays may incur.

 *Clearance items marked "Final Sale" are not eligible for exchanges or refunds.